Flamboyant Hotel awarded Hospitality Assured Standard
The Flamboyant Hotel Grenada has been awarded the Hospitality Assured Standard for Service and Business Excellence by the Institute of Hospitality and Caribbean Tourism Organisation.
The objective of Hospitality Assured is to promote a culture of quality, service excellence and continuous improvement in the Caribbean, which are driven by international standards and certification, in order to strengthen the business performance and overall competitiveness of tourism enterprises in the region. Hospitality Assured consists of 9 key –steps which focus on Customers, the Organization and its Employees.
Flamboyant hotel embarked on the journey to be hospitality assured over a three month period preparing the necessary documentation nad revamping standard operating procedures. After the preparation we they were then assessed by an assessor appointed by CTO in February of this year.
About Hospitality Assured
Hospitality Assured Standard for Service and Business Excellence is owned by the Institute of Hospitality in the (U.K.). The Caribbean Tourism Organization (CTO) owns the license to operate the programme in the Caribbean. Within the nine steps are 44 key indicators which represent the minimum standards for service and business excellence. The steps and indicators help an organization to measure the effectiveness of its internal processes in meeting and satisfying its internal and external customers’ needs.
About Flamboyant Hotel
The Flamboyant hotel is located on the world famous Grand Anse Beach in Grenada, a
beautiful two mile stretch of white sand with calm Caribbean waters, just 3 miles from the airport and 4 miles from the Capital St Georges. The property has fantastic views of the harbour, Caribbean Sea and the mountains of Grenada in the background. A key selling point is that all 68 rooms have spectacular ocean views from their balconies. The property offers an Ideal choice for couples, families, weddings and groups. The resort also features its own PADI scuba centre. www.Flamboyant.com
About the Author
Gemma Lewis
Gemma has a BSc Business Administration, an Executive MBA and a Professional Diploma in Tourism Marketing with the Chartered Institute of Marketing (CIM), London. She developed a career and passion for tourism marketing whilst spending ten years living in Barbados. She pioneered the management and marketing for several properties and has been involved in the set up and consultancy of several companies. Her experience, knowledge and extensive connections within the tourism industry make her an ideal candidate to professionally market and provide an unrivalled UK representative for her clients. Gemma is a member of the Association of Women Travel Executives.